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Americans with Disabilities Act

The City of Gardena’s GTrans is committed to providing the highest level of service to all factions of the public. To ensure that persons with all forms of disabilities are provided the same quality of service as the general public, GTrans supports and fully complies with the Americans with Disabilities Act (ADA).  The ADA, established in 1990, extends the Civil Rights Act of 1964, which prohibits discrimination and ensures equal opportunity for persons with disabilities in local government services, public accommodations, and transportation. The United States Department of Transportation (USDOT) has published a new regulation concerning the obligation of transit agencies to provide reasonable modification of policies, practices, and procedures to accommodate the needs of individuals with disabilities. This new regulation is not designed to make transit services more convenient to use, but is specifically designed to assist those that may be unable to use fixed route or special transit services without a modification or accommodation of a GTrans policy.

For those wishing to request a reasonable modification of service under the ADA:

For those wishing for a reasonable modification to either the fixed route or special transit services, advanced requests are highly recommended; there is no guarantee that a Bus Operator or Special Transit Operator can grant a request at the time of service without prior knowledge. In order to request your reasonable modification, please use the contact information below:

Frazier Watts
Reasonable Modification Coordinator
13999 South Western Avenue, Gardena, CA, 90249
(310) 965-8878
fwatts@gardenabus.com

 

Fill out the Reasonable Modification Request Form in advance of your trip. The form can be filled out either electronically or by hand. Please return the completed form to either the physical or email address listed above.

 

You can also visit the homepage for the Americans with Disabilities Act.

 

It is the duty and responsibility of GTrans to address and process all requests, as well as to provide those requesting accommodations with the Department’s decision as promptly as possible. For those customers who feel they were not provided reasonable accommodation under the Americans with Disabilities Act, including but not limited to a denial of such a request before or at the time of service, complaints and concerns can be made to the contact information below:

Frazier Watts
Reasonable Modification Coordinator
13999 South Western Avenue, Gardena, CA, 90249
(310) 965-8878
fwatts@gardenabus.com
 
 

    Published: July 13, 2015

Our Promise to Our Customers

GTrans exists to move people by providing safe, reliable and outstanding public transportation to the communities we serve every day.

GTrans is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1999. Send feedback or concerns related to the accessibility of this website by using our Contact Us Form. For more information about Section 508, please visit the website for the State of California’s Department of Rehabilitation.