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Title VI Report

Download a copy of the full Title VI Report


    1. Purpose
    2. Background of the Service Area
    3. GTrans
    4. City of Gardena 2006 General Plan Circulation Plan
    1. Public Notification of GTrans Title VI Protections
    2. GTrans Procedures for Investigating and Tracking Title VI Complaints
    3. List of Active Lawsuits
    4. Compliance Review Activities
    5. Signed Assurances
    6. Monitoring of Subrecipients and Contractors
    7. Facility Impact Analysis
    8. Information Dissemination
    9. Limited English Proficiency Implementation Plan
    10. Public Participation Plan
    11. Minority Representation on Decision Making Bodies
    1. Service Standards and Policies
    2. Service Policies


A. Purpose

The Federal Transit Administration (FTA), managed by the U.S. Department of Transportation, requires that federally funded transit agencies submit a triennial report to ensure compliance with Title VI of the Civil Rights Act of 1964. Title VI regulations were set forth to assure equal access to transit services regardless of race, ethnicity, gender, or income. To demonstrate compliance with these provisions, the City of Gardena (GTrans) is submitting this report in accordance with FTA Circular 4702.1B.

B. Background of the Service Area

GTrans serves several local communities that include: The City of Gardena, Torrance, Lomita, West Carson, Compton, and Hawthorne. The City of Gardena is 6 square miles and situated in the South Bay area of metropolitan Los Angeles between Athens to the north, the City of Torrance to the south, Harbor Gateway to the east, Alondra Park and City of Hawthorne to the west. GTrans’ total service area encompasses 40 square miles with a population of approximately 498,085 people.

The City of Gardena was incorporated in 1930 and the U.S. Census Bureau estimates the 2015 population at 60,447, while the median age of residents is 38.8 years, and the median household income is $45,012. The City of Gardena represents 0.6% of Los Angeles County’s total population. The breakdown of the population in terms of race for the City of Gardena and the communities it serves is as follows:

Table 1: GTrans Service Area Community Ethnicities

*Source: SCAG 2013, Local Profiles of SCAG Member Jurisdictions
City/Ethnicity White African Am Hispanic Asian Native Am Other
Gardena 8.7% 23.5% 39.2% 25.4% 0.2% 3.1%
Torrance 40.3% 2.7% 16.8% 35.4% 0.2% 3.8%
Lomita 41.9% 4.4% 33.9% 15.0% 0.3% 4.5%
Carson 6.7% 22.8% 39.7% 25.9% 0.2% 5.9%
Compton 0.8% 29.9% 67.2% 0.2% 0.2% 2.1%
Hawthorne 9.8% 25.3% 54.9% 6.6% 0.2% 2.7%

GTrans serves several large local employment centers in Torrance, Gardena, Carson, and Compton while supplying service links to transit service and regional employment hubs through the Los Angeles County Metropolitan Transportation Authority’s (Metro) Blue and Green Metro Rail Lines.

C. GTrans

GTrans has operated weekday service continuously since 1940 in response to a stoppage of railroad service between areas of the South Bay and Downtown Los Angeles. GTrans is a city department that operates as an enterprise fund. Because the department is self-supporting, it is not operated with city general funds.

GTrans provides transportation to area residents with fixed bus routes that service many local communities and provide access to Metro Rail and Downtown Los Angeles. Operations also include demand responsive service available to many elderly and handicapped people in the area who rely on this service to carry out their daily activities.

The Department’s total fleet is comprised of about 8 diesel buses, 55 hybrid buses, 2 electric buses, and 8 demand response vehicles. GTrans coordinates its service schedules with surrounding transit providers like the MTA, Torrance Transit, and Beach Cities Transit in a joint effort to develop a functional regional transportation plan and provide riders with an easy commute throughout the South Bay areas into downtown Los Angeles, and to a variety of surrounding locations. GTrans operates 44 peak hour buses and provides low cost, easily accessible public transportation for some 12,781 weekday customers. GTrans accrues 13.2 million annual passenger miles, 3.7 million annual unlinked trips, and 1.6 million annual vehicle revenue miles. Table 2 provides the peak frequencies of service by day for all GTrans routes.

Special Transit Service

As mentioned in the introduction, GTrans also operates demand response service for senior citizens and disabled residents of Gardena, Hawthorne, and the unincorporated areas of Alondra Park and Del Aire. The service operates Monday thru Friday 7:00 a.m. – 5:00 p.m., on Saturday’s from 8:00 a.m. – 5:00 p.m., as well as Sunday, and Holiday service between 8:00 a.m. – 2:30 p.m.

Interested residents can apply for the special transit card at the Gardena Senior Citizens Bureau or Hawthorne Memorial Center. Once a resident has received their card and wishes to schedule door-to-door transportation service, they contact the Gardena Special Transit dispatch to make arrangements at least 24 hours in advance.

Regular one-way trip fare is 75 cents while blind passengers and handicap assistants ride for free. Passengers from the Gardena Senior Citizens Bureau may also ride by displaying their S.S.I tickets, which may be purchased at the Senior Citizens Bureau for 50 cents.

Table 2: Service Days and Operating Frequencies by Route

Note: Shaded areas indicate no service on those days*Weekdays only **Only operates when school is in session
Route Description Peak Frequency (In Minutes)
Weekday Saturday Sunday
1X Redondo Beach Green Line Station to *Downtown Los Angeles (Harbor Fwy. Station) 30 45 45
2 PCH and Normandie 15 30 30
**2 (School Tripper) Harbor Gateway Transit Center – Gardena HS and Vermont/Gardena – Narbonne HS 2 AM Trips/ 6 PM Trips
3 South Bay Galleria – Compton Blue Line Station 15 30 30
**3 (School Tripper) Compton Blue Line Station – Bishop Montgomery HS 2 AM Trips/2 PM Trips (bet. Bishop Montgomery HS & Vermont Ave./163rd St.)
4 Harbor Gateway Transit Center – 147th St./Hawthorne Blvd. 30-45
5 Aviation Station – Rosa Parks Station 30

City of Gardena 2006 General Plan Circulation Element

To demonstrate its commitment to equitable transit service regardless of race, ethnicity, or income the City of Gardena reiterated its pledge to improve the city’s circulation and subsequent bus service through their latest 2006 General Plan Update Circulation Element. The purpose of the Circulation Element was to plan, design, and improve the transportation infrastructure to meet projected future needs. Any proposed changes to the circulation system promoted the safe and efficient movement of both people and goods through the City. The policies implemented, as part of the plan will further develop and maintain the circulation system and enhance the efficiency of all transportation modes, as well as support proposed land use patterns as part of the plan. The resulting congestion control efforts will directly affect the efficiency and comfort of local transit service. Any reduction in auto congestion also benefits and improves other modes of transportation and impacts bus transit service directly.

As documented in the Circulation Element, the local county transportation commission, the Los Angeles County Metropolitan Transportation Commission (Metro), is responsible for monitoring the compliance of local transportation networks to the state Congestion Management Plan (CMP). The City of Gardena was found to be in conformance with the state CMP as stated in the 2006 General Plan Update.

In addition to the CMP, the City of Gardena’s General Plan update also included policies and programs that supported transportation and air quality goals included in the Southern California Association of Governments Regional Transportation Plan (RTP) and the South Coast Air Quality Management Plan.

The Circulation Element also identifies truck routes and multi-modal transportation options that include Class I-III bicycle lanes along with a description of pedestrian access via the sidewalk network. The plan also details the several transit agencies that operate service within the city as well as their service coordination. All of the planning elements mentioned in the Circulation Element will work together to form a more efficient multi-modal transportation network for the city in the coming decades.

The General Plan Goals and Policies that affected public transit, bicycle, pedestrian, and local surface auto congestion are included below:

  • C1 Goal 1 – Promote a safe and efficient circulation system that benefits residents and businesses, and integrates with the greater Los Angeles/South Bay transportation system.
    • Policy C1 1.1- To the extent feasible, maintain traffic flows at nonresidential, signalized intersections at LOS D, and maintain LOS E during peak rush hours.
    • Policy CI 1.2- Minimize truck traffic through Gardena and minimize adverse impacts by regulating off-street truck parking, intrusions into neighborhoods, and noise levels.
    • Policy C1 1.3- Cooperate with surrounding cities, regional transportation agencies, and other responsible agencies to provide efficient traffic management along the major roadway corridors traversing Gardena.
  • C1 Goal 3 – Promote alternative modes of transportation that are safe and efficient for commuters, and available to persons of all income levels and disabilities.
    • Policy CI 3.1- Work with GTrans and MTA to increase the use of public transit, establish or modify routes, and improve connectivity to regional services.
    • Policy CI 3.2- Maintain, to the extent fiscally feasible, and regularly evaluate the efficiency and effectiveness of GTrans and Dial-a-Ride services for City residents.
    • Policy CI 3.3- Maintain and expand sidewalk installation and repair programs, particularly in areas where sidewalks link residential neighborhoods to local schools, parks, and shopping areas.
    • Policy CI 3.4 – Maintain a citywide bicycle route and maintenance plan that promotes efficient and safe bikeways integrated with the MTA’s regional bicycle system.


There were no sub-recipients for this reporting period that received Federal financial assistance from the FTA through GTrans.

A. Public Notification of GTrans’ Title VI Protections

Part of GTrans’ Title VI responsibilities is to inform the public of its obligations through a public notice that details GTrans’ Title VI complaint procedures. The following notice is posted in the GTrans Bus Book, onboard GTrans buses, on the GTrans website, and in its customer lobby located at 13999 S. Western Avenue in Gardena, CA 90219:

Title VI Civil Rights

The City of Gardena’s GTrans is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, nation origin, as protected by Title VI of the Civil Rights Act of 1964, as amended.

No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that GTrans furnishes, on the basis of race, color, or national origin. In addition, the frequency of service, age and quality of GTrans vehicles assigned to routes, and location of routes will not be determined on the basis of race, color, national origin, sex, age or disability.

If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the alleged discrimination date. The complaint should include the following information:

  1. Your name, address, and how to contact you (i.e. telephone number, email address, etc.)
  2. How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

The complaints may be filed in writing with GTrans Customer Service at
Gardena Transportation Facility
Attn: Complaints Department
13999 S. Western Avenue
Gardena, CA 90249

Additional Information and Complaint forms can be obtained at GTrans’ website

B. GTrans’ Procedures for Investigating and Tracking Title VI Complaints
Please refer to Appendix B for a full copy of GTrans’ Title VI complaint investigation procedures.
C. List of Active Lawsuits
There are currently no active lawsuits against GTrans alleging discrimination on the basis of race, color or national origin arising from the service provided.
D. Compliance Review Activities
No local, state or federal agency (other than the FTA during the triennial review process) has conducted a civil rights review on GTrans in the last 3 years.
E. Signed Assurances
The signed FTA and current DOT assurances were submitted online in compliance with both agencies current-reporting requirements.
F. Monitoring of Subrecipients and Contractors

GTrans does not have any subrecipients or contractors.

G. Fixed Facility Impact Analysis

Title VI requires a fixed facility (transit centers, operations facility or yard) impact analysis for construction projects to assess any impacts to minority communities. If this information has been prepared as a result of an environmental impact statement, the application recipient, or sub recipient, should reference the relevant information by documenting page numbers and date of submission to FTA.

A Title VI Equity Analysis should also be conducted during the planning stages to assess where a project is located or sited to ensure the location is selected without regard to race, color, or national origin. Recipients shall engage in outreach to persons potentially impacted by the placement of facilities. The Title VI equity analysis must compare the equity impacts of various site alternatives, and the analysis must occur before the selection of the preferred site.

Additionally, environmental justice principles as reflected in the DOT Order on Environmental Justice (DOT Order 5610.2(a)), address Environmental Justice in Minority Populations and Low-Income Populations. The order describes the process the Department and its modal administrations (including FTA) use to incorporate environmental justice principles into programs, policies, and activities.

As a result of FTA requirements, environmental impact analyses for fixed facilities shall include:

  • A Title VI Equity Analysis conducted during planning stages to assess if or how the location will impact minority communities and provides alternatives analysis.
  • A project history and background for each construction project or service plan within the document.
  • A discussion of the potential impacts on minority communities and minority-owned businesses during and after construction.
  • A discussion on all potential negative environmental impacts, such as traffic congestion, noise, air or water pollution;
  • A list of minority owned businesses and households affected by construction projects;
  • A description of other significant impacts on minority communities, such as: increased traffic, reduction in parking availability, etc.; and
  • A description of the relocation program and/or other measures adopted by the applicant used to mitigate identified adverse social, economic, or environmental effects of the proposed construction project or service plan all of which should include an environmental justice component.

GTrans did not construct any new fixed facilities since the submission of its 2013 Title VI Program and thus has not performed a fixed facility impact analysis.

H. Information Dissemination

All announcements for public hearings are given wide distribution through the use of updated mailing lists inclusive of community groups and concerned individuals. Hearing notices are routinely published in the (Daily Breeze), (Gardena Valley News) and Spanish-language newspapers (La Opinion/HOY) which are circulated throughout the greater South Bay area of Los Angeles County. In addition, these notices are posted in GTrans buses and Gardena City Hall. The public can also dial the City’s telephone number or access the City’s website to get updated information regarding City business affairs.

GTrans also submits a service change proposal to the Los Angeles County Metropolitan Transportation Authority (Metro) for review if the change (1) involves in excess of 25% of the revenue service provided on a bus route; (2) duplicates in excess of 2% of another operator’s service; or (3) will be funded with Proposition A or C Local Return funds.

As stated above, when GTrans proposes any major service changes, the system must meet formal notification and public hearing requirements. To briefly summarize the requirements, GTrans must provide formal notification of what changes are proposed to each jurisdiction affected by service changes and allow each respective jurisdiction 90 days to respond. A public hearing must also be held to provide public input and feedback on the proposed service changes.

These and further requirements are contained in:

  • The Los Angeles County Metropolitan Transportation Authority “Service Notification Policy – Measures and Public Sharing Procedures for Major Service or Fare Changes”
  • U.S. Department of Transportation, Federal Transit Administration, Circular C 9030.1B Urbanized Area Formula program: Grant Application Chapter 5.5 (O), “Public comment of Fare and Service Changes”
  • U.S. Department of Transportation, Federal Transit Administration Triennial Review Guidelines “Public Comment on Fare and Service Changes.” Washington, DC, 1997

During this dissemination period, GTrans staff is confident that all the system riders, including minorities, senior citizens and the disabled, will be thoroughly apprised of any proposed service changes and will have opportunities to influence service-planning decisions as they arise.

I. Limited English Proficiency Implementation Plan

As with any public announcements and customer service information GTrans is well informed of the many languages used by its customer base. In July 2007 GTrans created a Limited English Proficiency Assessment and Implementation Plan to ensure “meaningful” access to transit services and programs. This plan was updated in September 2016.

The assessment discovered, according to the 2010 census and 2014 American Community Survey, more residents of Gardena indicated that they spoke English less than “very well” than the statewide average of persons for all languages other than English. The data indicated that this was particularly the case for Spanish, Asian and Pacific Island languages.

As a result, GTrans implemented several language assistance measures to aid these limited English proficient individuals. The measures were aimed at those language groups with the largest population percentages in the service area that included Spanish, Korean, Tagalog, and Japanese. The City of Gardena maintains a multi-lingual assistance program out of Gardena City Hall for these residents.

As Spanish-speaking persons are a significantly larger segment of the non-English speaking population in the GTrans service area, to assist its Spanish speaking LEP patrons specifically, GTrans has implemented the following measures:

  1. GTrans’ new Route and Schedule Guide, which includes schedules and fare information, have been printed in Spanish and English and are distributed to the public on every bus. They are also distributed around the City at recreation centers, senior centers, public libraries, and City Hall.
  2. Staff fluent in Spanish is available in the GTrans administrative offices to handle inquiries and complaints from Spanish speaking callers.

GTrans also trains its staff by reviewing the availability of bilingual schedules and bus route information in Spanish with all bus operators in their initial training and in their training refresher updates. Copies of the language assistance measures contained in GTrans’ LEP Implementation Plan are distributed to all GTrans employees and new hires.

Part of the LEP Implementation also details notifying LEP persons of all GTrans services that are available. Special notices of route changes, public hearings, and holiday schedules are also posted in GTrans buses in both English and Spanish.

Additionally, to assist other non-English speaking language groups, GTrans has instituted several measures to provide language assistance services to these communities. This includes the following activities:

  • All GTrans bus operators receive a training course on customer service and communication with LEP persons. Each bus operator must complete this course and provide their signature to certify completion and understanding of the information provided.
  • To serve as an aid to the LEP population, GTrans has issued “I Speak” cards to bus operators which allow passengers to point at and identify their spoken language in order to have language assistance services provided.
  • The City of Gardena has developed a listing of all city employees that speak languages other than English. This listing can be used to identify city staff that could be called upon to assist in providing language assistance services to LEP persons.
  • The new GTrans website now has the “Google Translate” feature that provides users the ability to navigate the website in their primary language.

Information regarding the multi-lingual assistance program, operated out of City Hall, is distributed to community associations in the City of Gardena that expressly cater to those of Latino, Japanese, Philippine and Korean descent.

Part of the plan commits to an annual monitoring regime in order to assure that it is up to date and improved upon as needed. A copy of the entire LEP Assessment and Implementation Plan is available in Appendix C.

J. Public Participation Plan

GTrans recognizes the importance of involving the public in the planning and implementation of transit services. The goals of GTrans’ public involvement plan are to ensure that:

  • Residents are given the opportunity to participate in the transportation planning process
  • The issues and concerns of residents are given consideration in the selection of transportation investments
  • Transportation investments do not disproportionately burden any population with adverse impacts

Public Participation Principles

The following principles will be used to develop the Public Involvement Plan for GTrans projects and programs:

  • GTrans will determine what non-English languages and other barriers may exist to public participation within the service area
  • GTrans will provide a general notification of meetings, particularly forums for public input, in a manner that is understandable to all populations in the area
  • Public meetings will be held in locations that are accessible to transit riders and people with disabilities, and will be scheduled at times that are convenient for members of the public
  • Public meetings and hearings will be broadly advertised in the community in non-English languages identified in the updated LEP Plan (Appendix C) through printed materials onboard buses (e.g., interior cards, flyers, and/or comment cards) describing the proposed changes as well as at major transit stops, local print media, and local community centers such as the Nakaoka Community Center
  • GTrans will provide notification regarding the availability of language assistance at public meeting as described in the LEP Plan

Over the past three years, GTrans staff held community meetings/public hearings in conjunction with its service modifications on Line 1X, and modification to its fare for blind customers.

Targeted Public Outreach to Minority and Limited English Proficient (LEP) Populations

When planning for public engagement, GTrans will incorporate strategies intended to promote involvement of minority and LEP individuals in public participation activities, as appropriate for the plan, project, or service in question, and consistent with federal Title VI regulations, Executive Order 13166 on Limited English Proficiency, and the U.S. Department of Transportation LEP Guidance.

At a minimum, GTrans staff will implement strategies such as holding public meetings in locations that are accessible to transit riders and people with disabilities, scheduling meetings at times that are convenient for members of the public, advertising meetings and hearings in the primary languages spoken in the service area as identified in the updated LEP Plan, and providing notice of the availability of language assistance.

K. Minority Representation on Decision Making Bodies

GTrans does not select membership to any transit-related, non-elected planning boards, advisory councils or committees, or similar bodies. However, GTrans has a high priority goal of providing customer-driven community service, and particularly values the views and concerns of the large percentage of minority groups that utilize our system on a daily basis. The following City commissions and boards, as well as the general public, are encouraged to provide input and/or feedback on service change recommendations:

  • Planning and Environmental Quality Commission
  • Human Services Commission
  • Recreation and Parks Commission
  • Senior Citizens Commission
  • Gardena Youth Commission
  • City of Gardena Public Improvement Corporation

The percentage of minority representation serving on the various City commissions are indicated in Table 3.

Table 3: Minority Representation on City Commissions in the City of Gardena

Gardena Youth Commission – not functioning at this time (no members)City of Gardena Public Improvement Corporation – official dissolution in 2012
Group/Ethnicity White African Am Hispanic Asian Native Am Other
City Council 20% 20% 20% 20% 20% 0%
Planning & Environmental Quality Commission 60% 40% 0% 0% 0% 0%
Human Services Commission (1 vacancy) 20% 40% 0% 20% 0% 0%
Recreation and Parks Commission 60% 40% 0% 0% 0% 0%
Senior Citizens Commission (1 vacancy) 40% 20% 20% 0% 0% 0%


GTrans operated 44 peak hour fixed route buses during the reporting period and as a result is mandated by FTA Circular (FTA C 4702.1B) to only detail the system-wide service standards and policies as part of section III of the report.

A. Service Standards and Policies

GTrans has adopted quantitative system-wide service standards for its fixed route services. These standards, which are summarized below, were developed and implemented to help GTrans better achieve equity for all its transit customers in service design and operations decisions. There have been no changes to GTrans service standards during the past three years.

Service Standards

Vehicle Load

Vehicle load is the ratio of passengers on the vehicle to the number of seats on the bus. GTrans measures the vehicle load at the maximum load point on each route during peak and off-peak periods. GTrans policy is not to exceed a passenger load to seat ratio of 1.25 for fixed-route services operating in local service, and 1.00 for fixed-route service operating express service on freeway segments.

Vehicle Headway

Vehicle headway is the measurement of time between buses on a line. GTrans generally operates fixed-route service with vehicle headways between 15-30 minutes during weekday peak periods, and between 30-60 minutes during weekday off-peak periods and weekends.

On-Time Performance

GTrans defines on-time performance for fixed route bus trips as those trips that depart from a time point location no earlier than the time listed on printed schedules, or arrive at the time point no later than 5 minutes from the scheduled time. GTrans established an on-time performance tracking system in July 2013 for monthly monitoring of performance.

Service Availability

Service availability generally corresponds to the provision of transit service on major traffic corridors in the service area and access to high population centers and trip generators in urbanized areas. GTrans provides fixed-route service primarily to people who reside within one-half to one-quarter mile of the stops along the routes. Due to the large and varied number of municipal operators that include Torrance Transit, Beach Cities Transit, and the Los Angeles County Metropolitan Transportation Authority (Metro), who also provides services at or near many GTrans stops, patrons have many options to access public transportation and GTrans. The many operators in the region also coordinate regularly to reduce unnecessary duplication of routes and increase a more even distribution of transit services.

GTrans’ general standard for the distribution of local bus stops is that bus stops will be established on a bus route at a spacing of no greater than 0.25 miles apart, unless impacted by geography or street infrastructure. If the geography or street infrastructure on a bus route impacts bus stop spacing, bus stops will be placed as close to the 0.25 mile standard as possible.

B. Service Policies

GTrans has adopted quantitative system-wide service policies for its fixed-route services. These policies, which are summarized below, were developed and implemented to help GTrans better achieve equity for all its transit customers in service design and operations decisions. Since the last Title VI update in 2013, GTrans has included the “reasonable accommodation” standards of the Americans With Disabilities Act (ADA) to their written agency service policies.

Distribution of Transit Amenities

Transit amenities such as bus benches are provided as a convenience to passengers. They are to be placed with a 20-inch clearance to the roadside edge of the curb. GTrans offers more than 400 bus stops throughout its service area. Benches are placed at high traffic bus stops within the City of Gardena where there are heavier boarding levels, major landmarks, and major transfer points. At bus stops outside the City of Gardena, the local jurisdictions determine the placement of transit amenities.

Vehicle Assignment

GTrans’ 40-foot buses come equipped with innovative design functions and state of the art propulsion systems that run on clean burning hybrid gasoline-electric and zero-emission technology. GTrans distributes its transit vehicles in an equitable manner using vehicle age as the primary factor. Barring restrictions of certain vehicle fleets (i.e. inability for certain buses to travel on the freeway, or zero-emission battery buses not able to travel on longer routes), vehicles are distributed across the routes equitably by age.

Table 4: Fleet Characteristics

*One 2005 model bus was remanufactured to a zero emission bus by Complete Coach Works (CCW)
GTrans Fleet Inventory as of July 2016
Year Built Manufacturer Seats Length Total Vehicles Demand Response Vehicles
1995 TMC 45 40′ 1 0
1997 Nova 45 40′ 3 0
1997 TMC 45 40′ 4 0
2003 Ford E-450 14 24′ 2 2
2005 New Flyer 38 40′ 17 0
2005* New Flyer 38 40′ 1 0
2009 New Flyer 38 40′ 17 0
2010 New Flyer 38 40′ 21 0
2011 Ford E-450 12 24′ 2 2
2012 Dodge Dept. 40 Grand Caravan 7 17′ 4 4
2015 BYD 42 40′ 1 0
Totals 73 8


This report fulfills the compliance reporting requirements for Title VI as detailed in FTA Circular 4702.1B. The report detailed GTrans’ services, long-range planning efforts, and general reporting requirements mentioned in the circular. The program specific requirements were addressed with a demographic and service profile along with a description of GTrans’ service standards and polices. The results demonstrate GTrans services a diverse population and supplies public transportation equitably to all classified races, ethnicities, and income levels.



GTrans HEREBY CERTIFIES THAT, as a condition of receiving Federal financial assistance under the Urban Mass Transportation Act of 1964, as amended, it will ensure that:

  1. No person on the basis of race, color, or national origin will be subjected to discrimination in the level and quality of transportation services and transit related benefits.
  2. GTrans will compile, maintain, and submit in a timely manner Title VI information required by FTA Circular C 4702.1B and in compliance with the Department of Transportation’s Title VI regulation, 49 CFR Part 21.9.
  3. GTrans will make it known to the public that those person or persons alleging discrimination on the basis of race, color, or national origin as it relates to the provision of transportation services and transit-related benefits may file a complaint with the Federal Transit Administration and/or the U.S. Department of Transportation.

The person or persons whose signature appears below are authorized to sign this assurance on behalf of the grant applicant or recipient.

Edward Medrano – City Manager
City of Gardena



GTrans (hereinafter referred to as the “Recipient”) HEREBY AGREES THAT as a condition to receiving any Federal financial assistance from the Department of Transportation it will comply with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C. 2000d-42 U.S.C. 2000d-4 (hereinafter referred to as the Act), and all requirements imposed by or pursuant to Title 49, Code of Federal Regulations, Department of Transportation, Subtitle A, Office of the Secretary, Part 21 Nondiscrimination in Federally-Assisted programs of the Department of Transportation – Effectuation of Title VI of the Civil Rights Act of 1964 (hereinafter referred to as the Regulations) and other pertinent directives, to the end that in accordance with the Act, Regulations, and other pertinent directives, no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which the Recipient receives Federal financial assistance from the Department of Transportation, including the Federal Transit Administration, and HEREBY GIVES ASSURANCE THAT it will promptly take any measures necessary to effectuate this agreement. This assurance is required by subsection 21.7(a) of the Regulations. More specifically and without limiting the above general assurance, the Recipient hereby gives the following specific assurances with respect to its Federal Grants Program:

  1. That the Recipient agrees that each “program” and each “facility” as defined in subsections 21 .23(e) and 21.23(b) of the Regulations, will be (with regard to a “program”) conducted, or will be (with regard to a “facility”) operated in compliance with all requirements imposed by, or pursuant to, the Regulations.
  2. That the Recipient shall insert the following notification in all solicitations for bids for work or material subject to the Regulations and made in connection with all Federal Grants and, in adapted from in all proposals for negotiated agreements: GTrans, in accordance with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C. 2000d to 2000d-4 and Title 49, Code of Federal Regulations, Department of Transportation, Subtitle A, office of the Secretary, part 21, Nondiscrimination in Federally-Assisted programs of the Department of Transportation issued pursuant to such Act, hereby notifies all bidders that it will affirmatively insure that in any contract entered into pursuant to this advertisement, minority business enterprises will be afforded full opportunity to submit bids in response to this invitation and will not be discriminated against on the grounds of race, color, or national origin in consideration for an award.
  3. That the Recipient shall insert the clauses of Appendix A of this assurance in every contract subject to this Act and the Regulations.
  4. That the Recipient shall insert the clauses of appendix B of this assurance, as a covenant running with the land, in any deed from the United States affecting a transfer of real property, structures, or improvements thereon, or interest therein.
  5. That where the Recipient receives Federal financial assistance to construct a facility, or part of a facility, the assurance shall extend to the entire facility and facilities operated in connection therewith.
  6. That where the Recipient receives Federal financial assistance in the form, or for the acquisition of real property or an interest in real property, the assurance shall extend to rights to space on, over, or under such property.
  7. That the Recipient shall include the appropriate clauses set forth in Appendix C of this assurance, as a covenant running with the land, in any future deeds, leases, permits, licenses, and similar agreements enter into by the Recipient with other parties (a) for the subsequent transfer of real property acquired or improved under the Federal Grants Program; and (b) for the construction or use of or access to space on, over, under real property acquired, or improved under Federal Grants Program.
  8. That this assurance obligates the Recipient for the period during which Federal financial assistance is extended to the program, except where the Federal financial assistance is to provide, or is in the form of, personal property, or real property or interest therein or structures or improvements thereon, in which case the assurance obligates the Recipient or any transferee for the longer of the following periods: (a) the period during which the property is used for a purpose for which the Federal financial assistance is extended, or for another purpose involving the provision of similar services or benefits; or (b) the period during which the Recipient retains ownership or possession of the property.
  9. The Recipient shall provide for such methods of administration for the program as are found by the Secretary of Transportation or the official to whom she/he delegates specific authority to give reasonable guaranty that it, other recipients, subgrantees, contractors, subcontractors, transferees, successors in interest, and other participants of Federal financial assistance under such program will comply with all the requirements imposed or pursuant to the Act, the Regulations and this assurance.
  10. The Recipient agrees that the United States has a right to seek judicial enforcement with regard to any matter arising under the Act, the Regulations and this assurance.

Edward Medrano – City Manager
City of Gardena




A person wishing to file a complaint alleging disparate treatment or the disparate provision of transit services on the basis of race, color, national origin, or income level by GTrans may file a complaint in the following manner:

Submit the complaint in writing to:

City Manager
City of Gardena
1700 West 162nd Street
Gardena, CA 90247

Persons may file a signed, written complaint within one hundred and eighty (180) days of the alleged discrimination date. All written complaints will be referred to the Department of Transportation, GTrans, for evaluation and response. Each complainant will receive an individual written response from the department. Department staff will meet with any complainant at their request. GTrans has 90 days to investigate the complaint. If more information is needed to resolve the case, GTrans may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, GTrans can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

A detailed record of all Title VI complaints and the City’s response will be kept on file for a minimum of five years.

It is the policy of the City’s Department of Transportation to do everything within its power to thoroughly investigate and to reasonably accommodate Title VI complaints by installing transit amenities or modifying the implementation of transit services as may be necessary.

Complaints that cannot be resolved to the complainant’s satisfaction will be referred to the City Attorney’s office for final resolution.


GTrans staff will adhere to the following internal procedures when investigating and resolving Title VI complaints:

  1. Once a Title VI complaint is received, GTrans staff will contact the complainant to obtain additional details and information that will assist with the investigation. Department staff will meet with any complainant at their request.
  2. Staff will attempt to obtain additional internal documentation which may assist in the investigation, including on-board video camera footage, statements from GTrans personnel, etc.
  3. GTrans has 90 days to investigate the complaint. If more information is needed to resolve the case, GTrans may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the personnel assigned to investigate the complaint. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, GTrans can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
  4. After the complaint is reviewed and a determination is made, GTrans will send a closure letter or a letter of finding (LOF) to the complainant. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains how the situation will be addressed. If the complainant wishes to appeal the decision, he/she has 90 days after the date of the letter or the LOF to do so.
  5. A detailed record of all Title VI complaints and the City’s response will be kept on file for a minimum of five years.

View the Title VI Complaint Form

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GTrans exists to move people by providing safe, reliable and outstanding public transportation to the communities we serve every day.

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