The Federal Transit Administration (FTA), managed by the U.S. Department of Transportation, requires that federally funded transit agencies submit a triennial report to ensure compliance with Title VI of the Civil Rights Act of 1964. Title VI regulations were set forth to assure equal access to transit services regardless of race, ethnicity, gender, or income. To demonstrate compliance with these provisions, the City of Gardena (GTrans) is submitting this report in accordance with FTA Circular 4702.1B.
B. Background of the Service Area
GTrans serves several local communities that include: The City of Gardena, Torrance, Lomita, West Carson, Compton, and Hawthorne. The City of Gardena is 6 square miles and situated in the South Bay area of metropolitan Los Angeles between Athens to the north, the City of Torrance to the south, Harbor Gateway to the east, Alondra Park and City of Hawthorne to the west. GTrans’ total service area encompasses 40 square miles with a population of approximately 498,085 people.
The City of Gardena was incorporated in 1930 and the U.S. Census Bureau estimates the 2015 population at 60,447, while the median age of residents is 38.8 years, and the median household income is $45,012. The City of Gardena represents 0.6% of Los Angeles County’s total population. The breakdown of the population in terms of race for the City of Gardena and the communities it serves is as follows:
Table 1: GTrans Service Area Community Ethnicities
|City/Ethnicity||White||African Am||Hispanic||Asian||Native Am||Other|
GTrans serves several large local employment centers in Torrance, Gardena, Carson, and Compton while supplying service links to transit service and regional employment hubs through the Los Angeles County Metropolitan Transportation Authority’s (Metro) Blue and Green Metro Rail Lines.
GTrans has operated weekday service continuously since 1940 in response to a stoppage of railroad service between areas of the South Bay and Downtown Los Angeles. GTrans is a city department that operates as an enterprise fund. Because the department is self-supporting, it is not operated with city general funds.
GTrans provides transportation to area residents with fixed bus routes that service many local communities and provide access to Metro Rail and Downtown Los Angeles. Operations also include demand responsive service available to many elderly and handicapped people in the area who rely on this service to carry out their daily activities.
The Department’s total fleet is comprised of about 8 diesel buses, 55 hybrid buses, 2 electric buses, and 8 demand response vehicles. GTrans coordinates its service schedules with surrounding transit providers like the MTA, Torrance Transit, and Beach Cities Transit in a joint effort to develop a functional regional transportation plan and provide riders with an easy commute throughout the South Bay areas into downtown Los Angeles, and to a variety of surrounding locations. GTrans operates 44 peak hour buses and provides low cost, easily accessible public transportation for some 12,781 weekday customers. GTrans accrues 13.2 million annual passenger miles, 3.7 million annual unlinked trips, and 1.6 million annual vehicle revenue miles. Table 2 provides the peak frequencies of service by day for all GTrans routes.
As mentioned in the introduction, GTrans also operates demand response service for senior citizens and disabled residents of Gardena, Hawthorne, and the unincorporated areas of Alondra Park and Del Aire. The service operates Monday thru Friday 7:00 a.m. – 5:00 p.m., on Saturday’s from 8:00 a.m. – 5:00 p.m., as well as Sunday, and Holiday service between 8:00 a.m. – 2:30 p.m.
Interested residents can apply for the special transit card at the Gardena Senior Citizens Bureau or Hawthorne Memorial Center. Once a resident has received their card and wishes to schedule door-to-door transportation service, they contact the Gardena Special Transit dispatch to make arrangements at least 24 hours in advance.
Regular one-way trip fare is 75 cents while blind passengers and handicap assistants ride for free. Passengers from the Gardena Senior Citizens Bureau may also ride by displaying their S.S.I tickets, which may be purchased at the Senior Citizens Bureau for 50 cents.
Table 2: Service Days and Operating Frequencies by Route
|Route||Description||Peak Frequency (In Minutes)|
|1X||Redondo Beach Green Line Station to *Downtown Los Angeles (Harbor Fwy. Station)||30||45||45|
|2||PCH and Normandie||15||30||30|
|**2 (School Tripper)||Harbor Gateway Transit Center – Gardena HS and Vermont/Gardena – Narbonne HS||2 AM Trips/ 6 PM Trips|
|3||South Bay Galleria – Compton Blue Line Station||15||30||30|
|**3 (School Tripper)||Compton Blue Line Station – Bishop Montgomery HS||2 AM Trips/2 PM Trips (bet. Bishop Montgomery HS & Vermont Ave./163rd St.)|
|4||Harbor Gateway Transit Center – 147th St./Hawthorne Blvd.||30-45|
|5||Aviation Station – Rosa Parks Station||30|
City of Gardena 2006 General Plan Circulation Element
To demonstrate its commitment to equitable transit service regardless of race, ethnicity, or income the City of Gardena reiterated its pledge to improve the city’s circulation and subsequent bus service through their latest 2006 General Plan Update Circulation Element. The purpose of the Circulation Element was to plan, design, and improve the transportation infrastructure to meet projected future needs. Any proposed changes to the circulation system promoted the safe and efficient movement of both people and goods through the City. The policies implemented, as part of the plan will further develop and maintain the circulation system and enhance the efficiency of all transportation modes, as well as support proposed land use patterns as part of the plan. The resulting congestion control efforts will directly affect the efficiency and comfort of local transit service. Any reduction in auto congestion also benefits and improves other modes of transportation and impacts bus transit service directly.
As documented in the Circulation Element, the local county transportation commission, the Los Angeles County Metropolitan Transportation Commission (Metro), is responsible for monitoring the compliance of local transportation networks to the state Congestion Management Plan (CMP). The City of Gardena was found to be in conformance with the state CMP as stated in the 2006 General Plan Update.
In addition to the CMP, the City of Gardena’s General Plan update also included policies and programs that supported transportation and air quality goals included in the Southern California Association of Governments Regional Transportation Plan (RTP) and the South Coast Air Quality Management Plan.
The Circulation Element also identifies truck routes and multi-modal transportation options that include Class I-III bicycle lanes along with a description of pedestrian access via the sidewalk network. The plan also details the several transit agencies that operate service within the city as well as their service coordination. All of the planning elements mentioned in the Circulation Element will work together to form a more efficient multi-modal transportation network for the city in the coming decades.
The General Plan Goals and Policies that affected public transit, bicycle, pedestrian, and local surface auto congestion are included below:
There were no sub-recipients for this reporting period that received Federal financial assistance from the FTA through GTrans.
A. Public Notification of GTrans’ Title VI Protections
Part of GTrans’ Title VI responsibilities is to inform the public of its obligations through a public notice that details GTrans’ Title VI complaint procedures. The following notice is posted in the GTrans Bus Book, onboard GTrans buses, on the GTrans website, and in its customer lobby located at 13999 S. Western Avenue in Gardena, CA 90219:
The City of Gardena’s GTrans is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, nation origin, as protected by Title VI of the Civil Rights Act of 1964, as amended.
No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that GTrans furnishes, on the basis of race, color, or national origin. In addition, the frequency of service, age and quality of GTrans vehicles assigned to routes, and location of routes will not be determined on the basis of race, color, national origin, sex, age or disability.
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the alleged discrimination date. The complaint should include the following information:
The complaints may be filed in writing with GTrans Customer Service at
Attn: Director of Transportation
City of Gardena
Department of Transportation
13999 S. Western Avenue
Gardena, CA 90249
Additional Information and Complaint forms can be obtained at GTrans’ website
B. GTrans’ Procedures for Investigating and Tracking Title VI Complaints
Please refer to Appendix B for a full copy of GTrans’ Title VI complaint investigation procedures.
C. List of Active Lawsuits
There are currently no active lawsuits against GTrans alleging discrimination on the basis of race, color or national origin arising from the service provided.
D. Compliance Review Activities
No local, state or federal agency (other than the FTA during the triennial review process) has conducted a civil rights review on GTrans in the last 3 years.
E. Signed Assurances
The signed FTA and current DOT assurances were submitted online in compliance with both agencies current-reporting requirements.
F. Monitoring of Subrecipients and Contractors
GTrans does not have any subrecipients or contractors.
G. Fixed Facility Impact Analysis
Title VI requires a fixed facility (transit centers, operations facility or yard) impact analysis for construction projects to assess any impacts to minority communities. If this information has been prepared as a result of an environmental impact statement, the application recipient, or sub recipient, should reference the relevant information by documenting page numbers and date of submission to FTA.
A Title VI Equity Analysis should also be conducted during the planning stages to assess where a project is located or sited to ensure the location is selected without regard to race, color, or national origin. Recipients shall engage in outreach to persons potentially impacted by the placement of facilities. The Title VI equity analysis must compare the equity impacts of various site alternatives, and the analysis must occur before the selection of the preferred site.
Additionally, environmental justice principles as reflected in the DOT Order on Environmental Justice (DOT Order 5610.2(a)), address Environmental Justice in Minority Populations and Low-Income Populations. The order describes the process the Department and its modal administrations (including FTA) use to incorporate environmental justice principles into programs, policies, and activities.
As a result of FTA requirements, environmental impact analyses for fixed facilities shall include:
GTrans did not construct any new fixed facilities since the submission of its 2013 Title VI Program and thus has not performed a fixed facility impact analysis.
H. Information Dissemination
All announcements for public hearings are given wide distribution through the use of updated mailing lists inclusive of community groups and concerned individuals. Hearing notices are routinely published in the (Daily Breeze), (Gardena Valley News) and Spanish-language newspapers (La Opinion/HOY) which are circulated throughout the greater South Bay area of Los Angeles County. In addition, these notices are posted in GTrans buses and Gardena City Hall. The public can also dial the City’s telephone number or access the City’s website to get updated information regarding City business affairs.
GTrans also submits a service change proposal to the Los Angeles County Metropolitan Transportation Authority (Metro) for review if the change (1) involves in excess of 25% of the revenue service provided on a bus route; (2) duplicates in excess of 2% of another operator’s service; or (3) will be funded with Proposition A or C Local Return funds.
As stated above, when GTrans proposes any major service changes, the system must meet formal notification and public hearing requirements. To briefly summarize the requirements, GTrans must provide formal notification of what changes are proposed to each jurisdiction affected by service changes and allow each respective jurisdiction 90 days to respond. A public hearing must also be held to provide public input and feedback on the proposed service changes.
These and further requirements are contained in:
During this dissemination period, GTrans staff is confident that all the system riders, including minorities, senior citizens and the disabled, will be thoroughly apprised of any proposed service changes and will have opportunities to influence service-planning decisions as they arise.
I. Limited English Proficiency Implementation Plan
As with any public announcements and customer service information GTrans is well informed of the many languages used by its customer base. In July 2007 GTrans created a Limited English Proficiency Assessment and Implementation Plan to ensure “meaningful” access to transit services and programs. This plan was updated in September 2016.
The assessment discovered, according to the 2010 census and 2014 American Community Survey, more residents of Gardena indicated that they spoke English less than “very well” than the statewide average of persons for all languages other than English. The data indicated that this was particularly the case for Spanish, Asian and Pacific Island languages.
As a result, GTrans implemented several language assistance measures to aid these limited English proficient individuals. The measures were aimed at those language groups with the largest population percentages in the service area that included Spanish, Korean, Tagalog, and Japanese. The City of Gardena maintains a multi-lingual assistance program out of Gardena City Hall for these residents.
As Spanish-speaking persons are a significantly larger segment of the non-English speaking population in the GTrans service area, to assist its Spanish speaking LEP patrons specifically, GTrans has implemented the following measures:
GTrans also trains its staff by reviewing the availability of bilingual schedules and bus route information in Spanish with all bus operators in their initial training and in their training refresher updates. Copies of the language assistance measures contained in GTrans’ LEP Implementation Plan are distributed to all GTrans employees and new hires.
Part of the LEP Implementation also details notifying LEP persons of all GTrans services that are available. Special notices of route changes, public hearings, and holiday schedules are also posted in GTrans buses in both English and Spanish.
Additionally, to assist other non-English speaking language groups, GTrans has instituted several measures to provide language assistance services to these communities. This includes the following activities:
Information regarding the multi-lingual assistance program, operated out of City Hall, is distributed to community associations in the City of Gardena that expressly cater to those of Latino, Japanese, Philippine and Korean descent.
Part of the plan commits to an annual monitoring regime in order to assure that it is up to date and improved upon as needed. A copy of the entire LEP Assessment and Implementation Plan is available in Appendix C.
J. Public Participation Plan
GTrans recognizes the importance of involving the public in the planning and implementation of transit services. The goals of GTrans’ public involvement plan are to ensure that:
Public Participation Principles
The following principles will be used to develop the Public Involvement Plan for GTrans projects and programs:
Over the past three years, GTrans staff held community meetings/public hearings in conjunction with its service modifications on Line 1X, and modification to its fare for blind customers.
Targeted Public Outreach to Minority and Limited English Proficient (LEP) Populations
When planning for public engagement, GTrans will incorporate strategies intended to promote involvement of minority and LEP individuals in public participation activities, as appropriate for the plan, project, or service in question, and consistent with federal Title VI regulations, Executive Order 13166 on Limited English Proficiency, and the U.S. Department of Transportation LEP Guidance.
At a minimum, GTrans staff will implement strategies such as holding public meetings in locations that are accessible to transit riders and people with disabilities, scheduling meetings at times that are convenient for members of the public, advertising meetings and hearings in the primary languages spoken in the service area as identified in the updated LEP Plan, and providing notice of the availability of language assistance.
K. Minority Representation on Decision Making Bodies
GTrans does not select membership to any transit-related, non-elected planning boards, advisory councils or committees, or similar bodies. However, GTrans has a high priority goal of providing customer-driven community service, and particularly values the views and concerns of the large percentage of minority groups that utilize our system on a daily basis. The following City commissions and boards, as well as the general public, are encouraged to provide input and/or feedback on service change recommendations:
The percentage of minority representation serving on the various City commissions are indicated in Table 3.
Table 3: Minority Representation on City Commissions in the City of Gardena
|Group/Ethnicity||White||African Am||Hispanic||Asian||Native Am||Other|
|Planning & Environmental Quality Commission||60%||40%||0%||0%||0%||0%|
|Human Services Commission (1 vacancy)||20%||40%||0%||20%||0%||0%|
|Recreation and Parks Commission||60%||40%||0%||0%||0%||0%|
|Senior Citizens Commission (1 vacancy)||40%||20%||20%||0%||0%||0%|
GTrans operated 44 peak hour fixed route buses during the reporting period and as a result is mandated by FTA Circular (FTA C 4702.1B) to only detail the system-wide service standards and policies as part of section III of the report.
A. Service Standards and Policies
GTrans has adopted quantitative system-wide service standards for its fixed route services. These standards, which are summarized below, were developed and implemented to help GTrans better achieve equity for all its transit customers in service design and operations decisions. There have been no changes to GTrans service standards during the past three years.
Vehicle load is the ratio of passengers on the vehicle to the number of seats on the bus. GTrans measures the vehicle load at the maximum load point on each route during peak and off-peak periods. GTrans policy is not to exceed a passenger load to seat ratio of 1.25 for fixed-route services operating in local service, and 1.00 for fixed-route service operating express service on freeway segments.
Vehicle headway is the measurement of time between buses on a line. GTrans generally operates fixed-route service with vehicle headways between 15-30 minutes during weekday peak periods, and between 30-60 minutes during weekday off-peak periods and weekends.
GTrans defines on-time performance for fixed route bus trips as those trips that depart from a time point location no earlier than the time listed on printed schedules, or arrive at the time point no later than 5 minutes from the scheduled time. GTrans established an on-time performance tracking system in July 2013 for monthly monitoring of performance.
Service availability generally corresponds to the provision of transit service on major traffic corridors in the service area and access to high population centers and trip generators in urbanized areas. GTrans provides fixed-route service primarily to people who reside within one-half to one-quarter mile of the stops along the routes. Due to the large and varied number of municipal operators that include Torrance Transit, Beach Cities Transit, and the Los Angeles County Metropolitan Transportation Authority (Metro), who also provides services at or near many GTrans stops, patrons have many options to access public transportation and GTrans. The many operators in the region also coordinate regularly to reduce unnecessary duplication of routes and increase a more even distribution of transit services.
GTrans’ general standard for the distribution of local bus stops is that bus stops will be established on a bus route at a spacing of no greater than 0.25 miles apart, unless impacted by geography or street infrastructure. If the geography or street infrastructure on a bus route impacts bus stop spacing, bus stops will be placed as close to the 0.25 mile standard as possible.
B. Service Policies
GTrans has adopted quantitative system-wide service policies for its fixed-route services. These policies, which are summarized below, were developed and implemented to help GTrans better achieve equity for all its transit customers in service design and operations decisions. Since the last Title VI update in 2013, GTrans has included the “reasonable accommodation” standards of the Americans With Disabilities Act (ADA) to their written agency service policies.
Transit amenities such as bus benches are provided as a convenience to passengers. They are to be placed with a 20-inch clearance to the roadside edge of the curb. GTrans offers more than 400 bus stops throughout its service area. Benches are placed at high traffic bus stops within the City of Gardena where there are heavier boarding levels, major landmarks, and major transfer points. At bus stops outside the City of Gardena, the local jurisdictions determine the placement of transit amenities.
GTrans’ 40-foot buses come equipped with innovative design functions and state of the art propulsion systems that run on clean burning hybrid gasoline-electric and zero-emission technology. GTrans distributes its transit vehicles in an equitable manner using vehicle age as the primary factor. Barring restrictions of certain vehicle fleets (i.e. inability for certain buses to travel on the freeway, or zero-emission battery buses not able to travel on longer routes), vehicles are distributed across the routes equitably by age.
Table 4: Fleet Characteristics
|GTrans Fleet Inventory as of July 2016|
|Year Built||Manufacturer||Seats||Length||Total Vehicles||Demand Response Vehicles|
|2012||Dodge Dept. 40 Grand Caravan||7||17′||4||4|
This report fulfills the compliance reporting requirements for Title VI as detailed in FTA Circular 4702.1B. The report detailed GTrans’ services, long-range planning efforts, and general reporting requirements mentioned in the circular. The program specific requirements were addressed with a demographic and service profile along with a description of GTrans’ service standards and polices. The results demonstrate GTrans services a diverse population and supplies public transportation equitably to all classified races, ethnicities, and income levels.
GTrans HEREBY CERTIFIES THAT, as a condition of receiving Federal financial assistance under the Urban Mass Transportation Act of 1964, as amended, it will ensure that:
The person or persons whose signature appears below are authorized to sign this assurance on behalf of the grant applicant or recipient.
Edward Medrano – City Manager
City of Gardena
GTrans (hereinafter referred to as the “Recipient”) HEREBY AGREES THAT as a condition to receiving any Federal financial assistance from the Department of Transportation it will comply with Title VI of the Civil Rights Act of 1964, 78 Stat. 252, 42 U.S.C. 2000d-42 U.S.C. 2000d-4 (hereinafter referred to as the Act), and all requirements imposed by or pursuant to Title 49, Code of Federal Regulations, Department of Transportation, Subtitle A, Office of the Secretary, Part 21 Nondiscrimination in Federally-Assisted programs of the Department of Transportation – Effectuation of Title VI of the Civil Rights Act of 1964 (hereinafter referred to as the Regulations) and other pertinent directives, to the end that in accordance with the Act, Regulations, and other pertinent directives, no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which the Recipient receives Federal financial assistance from the Department of Transportation, including the Federal Transit Administration, and HEREBY GIVES ASSURANCE THAT it will promptly take any measures necessary to effectuate this agreement. This assurance is required by subsection 21.7(a) of the Regulations. More specifically and without limiting the above general assurance, the Recipient hereby gives the following specific assurances with respect to its Federal Grants Program:
Edward Medrano – City Manager
City of Gardena
A person wishing to file a complaint alleging disparate treatment or the disparate provision of transit services on the basis of race, color, national origin, or income level by GTrans may file a complaint in the following manner:
Customers may can file a signed, written Title VI Policy Complaint form within one hundred and eighty (180) days of the alleged discrimination date. The complaint should include the following information:
Complaint should include the location, names and contact information of any witnesses.
Forms should be submitted in person at the address below, or mailed to:
Attn: Director of Transportation
City of Gardena
Department of Transportation
13999 S. Western Avenue
Gardena, CA 90249
Persons may file a signed, written complaint within one hundred and eighty (180) days of the alleged discrimination date. All written complaints will be referred to the Department of Transportation, GTrans, for evaluation and response. Each complainant will receive an individual written response from the department. Department staff will meet with any complainant at their request. GTrans has 90 days to investigate the complaint. If more information is needed to resolve the case, GTrans may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, GTrans can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case. A detailed record of all Title VI complaints and the City’s response will be kept on file for a minimum of five years.
It is the policy of the City’s Department of Transportation to do everything within its power to thoroughly investigate and to reasonably accommodate Title VI complaints. Complaints that cannot be resolved to the complainant’s satisfaction will be referred to the City Attorney’s office for final resolution.
In addition to the Title VI complaint process at GTrans, a complainant may file a Title VI complaint with the following:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street. Suite 1650
San Francisco, CA 94105
Complainants may also file a Title VI complaint with an external entity like the FTA, courts, or other agencies (at the state or federal level). However, should a complaint be filed with GTrans and an external entity simultaneously, the external complaint will supersede the GTrans complaint. At that point, the GTrans complaint procedures will be suspended pending the external entity’s findings.
GTrans staff will adhere to the following internal procedures when investigating and resolving Title VI complaints: