GTrans is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964, as amended.
No person or group of persons will be discriminated against with regard to fares, routing, scheduling or quality of transportation service that GTrans furnishes on the basis of race, color or national origin. In addition, the frequency of service, age and quality of GTrans vehicles assigned to routes, and location of routes will not be determined on the basis of race, color, national origin, sex, age or disability.
How Do I File a Complaint?
If you believe you’ve been discriminated against, you can file a signed, written Title VI Policy Complaint form within one hundred and eighty (180) days of the alleged discrimination date. The complaint should include the following information:
The complaint may be filed in writing with GTrans Customer Service or the Mayor of the City of Gardena at the following addresses:
GTrans Customer Service
Director of Transportation
Department of Transportation
13999 Western Avenue
Gardena, CA 90249
Mayor of the City of Gardena
City of Gardena
1700 West 162nd Street
Gardena, CA 90247
All written complaints will be referred to the Department of Transportation and GTrans for evaluation and response. Each complainant will receive an individually written response from the department. Department staff will meet with any complainant at their request. A detailed record of all Title VI complaints and the City’s response will be kept on file for a minimum of five years. It is the policy of the City’s Department of Transportation to investigate and accommodate Title VI complaints by installing transit amenities, or modifying the implementation of transit services as necessary. Complaints that cannot be resolved to the complainant’s satisfaction will be referred to the City Attorney’s office for final resolution. In addition to the Title VI complaint process at GTrans, a complainant may file a Title VI complaint with the following:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street. Suite 1650
San Francisco, CA 94105
Complainants may also file a Title VI complaint with an external entity like the FTA, courts, or other agencies (at the state or federal level). However, should a complaint be filed with GTrans and an external entity simultaneously, the external complaint will supersede the GTrans complaint. At that point, the GTrans complaint procedures will be suspended pending the external entity’s findings.