Bolt Powered by GTRANS Paratransit Service

Introducing Bolt Powered by GTrans! Gardena’s on-demand shared-ride service. Bolt provides seamless travel for registered Paratransit riders. It serves as an easy way to schedule and track trips within the boundaries of the City of Gardena, Hawthorne, and certain unincorporated areas of Los Angeles County (Alondra Park and Del Aire) in real-time. Enjoy your travels with safe, reliable, and professional drivers tailored to your short-distance needs!

SERVICE AREA

Bolt Powered by GTrans provides service to registered seniors and paratransit riders in these jurisdictions: City of Gardena, City of Hawthorne & Los Angeles County unincorporated areas of Del Aire and Alondra Park.

FARES

$0.75 One-way trip
Passengers from the Gardena Senior Citizens Bureau may purchase SSI ticket books for $10 (each ticket is $0.50)
The City of Hawthorne sells dial-a-ride tokens to its residents for $0.75. Passengers may use these tokens to ride at no charge, otherwise the fare is $0.75 one-way.
Personal Care Attendants (PCA) ride for free. Passengers requiring the PCA must have the proper identification, issued by their respective Senior Center. The PCA must accompany the passenger throughout the duration of the Bolt ride.

HOURS OF SERVICE*

Monday – Friday: 6:00 AM — 9:00 PM
Saturday – 10:00 AM — 9:00 PM

*Note: Bolt Powered by GTrans Paratransit service runs until 5:00PM for members traveling beyond Gardena’s city limits. Times are subject to change without notice. Please call (310) 965-8848 for more information.

Modified weekend schedule on: Presidents’ Day and Veterans Day. No service on: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

HOW TO APPLY TO PARATRANSIT SERVICE

Gardena and Los Angeles County (Alondra Park and Del Aire) residents can apply by visiting:

Gardena Senior Citizens Bureau
1670 W 162nd St,
Gardena, CA 90247
(310) 217-9552

Hawthorne residents can apply at:

Hawthorne Memorial Center
3901 W. El Segundo Blvd.
Hawthorne, CA 90250
(310) 349-1640

Please bring your California identification card and proof of residency (utility bill). Post office boxes do not prove residency. Addresses are verified to ensure they are within respective jurisdictional boundaries. Individuals with disabilities must provide a letter from a physician stating the applicant is disabled. A picture will be taken for creation of the permanent Bolt identification card.

HOW TO REQUEST A RIDE

Bolt Powered by GTrans Paratransit service makes it simple to book a ride!

-Once a Senior or Paratransit rider is registered in the system, they may call Bolt Paratransit dispatch at (310) 965-8848 or the Gardena Senior Citizens Bureau at (310) 217-9552 to book their ride.

Passengers will need to provide:

Name
Date
Time
Pick-up and Drop-off locations within our service area.
Any special circumstances they may have, such as if they are traveling with a wheelchair or seeing eye dog.

–Passengers may also book using our website.

OR

– Through the Bolt Powered by GTrans App!

SERVICE POLICIES

Though Bolt Powered by GTrans service may be reserved same day, we recommend booking 48 hours in advance of your desired pick-up time; to guarantee we can accommodate your request.
Ride with confidence! All operators have received specialized safety training and passed a thorough background check. They will be randomly assigned rides by our ride sharing software based on availability and business demand.
Operators are not permitted to accept tips or gratuities from passengers under any circumstances.
Each ride must be booked separately. Passengers must select their pick-up and drop-off locations before booking their ride.
If a rider books 10 or more rides and cancels* or misses over 40% of their booked trips, their booking will be restricted for 7 days. During that time, they can only schedule rides up to 48 hours in advance and have no more than 2 trips booked at once. *Only cancellations made within 2 hours of departure are counted.

SAFETY POLICIES

SEAT BELTS

For user safety, seat belts are required and must be worn at all times. Passengers must remain seated while the vehicle is in motion.

PACKAGES

Parcels (including grocery bags) should be limited to three (3) bags or a small shopping cart. The operator will assist passengers with parcels. Packages must not block the aisle.

MOBILITY DEVICES

Operators will provide reasonable accommodations to help customers with access to or from a location upon request. All vehicles are equipped with a lift or ramp for passengers using mobility devices. Wheelchairs and mobility devices must be secured by the Operator with all four restraints.

CONTACT US

Concerns, comments or recommendations welcome!

PHONE NUMBER: (310) 965-8888

FAX: (310) 538-1989

MAIL:
GTrans
ATTN: Customer Service
City of Gardena
13999 S. Western Avenue
Gardena, CA 90249

BUSINESS HOURS:
Monday – Friday
8:00AM – 5:00PM

GTrans is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1999. Send feedback or concerns related to the accessibility of this website by using our Contact Us Form. For more information about Section 508, please visit the website for the State of California’s Department of Rehabilitation.